1. Shipping & Delivery Policy
Global DispatchWe ship worldwide for both ready collection garments and custom apparel procurement. However, certain destination regions or territories may be excluded due to local carrier carrier restrictions, sanctions, or logistical constraints. Specific delivery eligibility for restricted areas will be confirmed directly with Cazima prior to payment.
Processing & Dispatch Times
- Ready Collection Items: Dispatched within 2 to 4 business days after email order confirmation and payment receipt.
- Custom Procurement Items: Processing & sourcing timeline ranges between 5 to 14 business days depending on garment rarity and supplier sourcing complexity. Estimated delivery dates will be provided individually during quote agreement.
Carriers & Tracking
All shipments are dispatched via tracked premium courier services (e.g., DHL Express, FedEx, or Royal Mail Tracked). Once your order is shipped, a tracking number and delivery portal link will be emailed to you immediately.
Customs, Taxes & Duties
All prices on Cazima's Store are listed approximately in GBP (£). International orders shipped outside the UK may be subject to local import duties, customs duties, and taxes levied by the destination country. These charges are the sole responsibility of the customer.
2. Return Policy & Process
14-Day WindowWe strive for total satisfaction with every item from Cazima's Store. We accept returns on eligible standard collection items within 14 days of receipt.
Eligible for Return
- Standard collection garments in original condition
- Unworn, unwashed, unaltered items
- Original brand tags attached
- Original packaging intact
Ineligible for Return
- Custom procurement / bespoke requested items
- Items showing signs of wear or perfume odors
- Final clearance or promotional items
- Items returned past the 14-day return window
Step-by-Step Return Process
- Initiate Request: Email futi6911@gmail.com within 14 days of delivery with your order details and reason for return.
- Return Authorization: Our team will review your request and issue a Return Authorization (RA) number along with our return shipping address.
- Ship Package: Securely package the item with original tags attached and dispatch using a tracked shipping service. (Return postage costs are the responsibility of the buyer unless the item is defective or incorrect).
- Inspection: Upon receipt, items undergo quality inspection before approval.
3. Refund Policy
Original Payment MethodOnce an inspected return is approved:
- Processing Time: Refunds will be issued within 5 to 7 business days following returned item inspection.
- Payment Credit: Refunds are credited directly back to the original method of payment or settled via agree-upon store credit.
- Non-refundable Charges: Shipping fees, customs duties, and import taxes are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect item dispatched).
- Defective or Damaged Goods: If an item arrives damaged or incorrect, contact us immediately within 48 hours of receipt at futi6911@gmail.com with photo evidence for immediate replacement or full refund including shipping.
4. Order Cancellation Policy
Standard & Custom OrdersStandard Orders
You may request an order cancellation within 24 hours of payment, provided the order has not yet been processed or dispatched by our warehouse.
Custom Procurement Requests
Custom procurement orders can be canceled prior to Cazima committing funds to third-party suppliers. Once custom sourcing has commenced, cancellations may incur a sourcing fee or be converted to store credit only.
To request a cancellation, please email us as soon as possible at futi6911@gmail.com with the subject title "Order Cancellation Request".
Need Sourcing or Shipping Clarification?
Contact Cazima's Store representative for direct confirmation on delivery areas, quotes, or returns.